Do ICTs Affect Performance of the Supply Chain? Pieces of Evidence from the Tunisian Food Sector

Evidences from the Tunisian Food Sector

  • Ali Khalifa Assistant professor
  • Mohamed Mahjoub Dhiaf Emirates College of Technology - Abu Dhabi - UAE

Abstract

This paper examines the impact of the use of information and communications technologies on the overall performance of the supply chain in the Tunisian food sector. The information and communication technologies considered for this research are: ERP (Enterprise Resource Planning), EDI (Electronic Data Interchange), CRM (Customer Relationship Management), TMS (Transport Management System) WMS (Warehouse Management System) and RFID (Radio-frequency identification). Results show that only ERP and CRM have a significant impact on the performance of supply chain in the context of Tunisian food sector.

Published
2019-09-04
How to Cite
KHALIFA, Ali; DHIAF, Mohamed Mahjoub. Do ICTs Affect Performance of the Supply Chain? Pieces of Evidence from the Tunisian Food Sector. Yugoslav Journal of Operations Research, [S.l.], v. 29, n. 4, p. 539–552, sep. 2019. ISSN 2334-6043. Available at: <https://yujor.fon.bg.ac.rs/index.php/yujor/article/view/760>. Date accessed: 22 nov. 2024.
Citation Formats
Issue
Vol 29 No 4 (2019)
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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